Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
For a registration of your SwissPass on our application SBB Mobile it’s necessary that all your dates are exactly the same as on your registration with www.swisspass.ch . If the dates are the same already and it’s still not working we kindly ask you to contact our specialist: ticketshop@sbb.ch
