Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Coronavirus notice: Refund request
Please use our support pages for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, ticket order no. etc.).

Can I get a refund if I haven't used my Half fare?

JMichael
New Author
0 Likes

Hi. I have an annual half fare expiring in November 2021, but I've been outside of Swizerland since January. I just cancelled my travelcard, but I was wondering if I can be refunded for the period I haven't used it. I can provide you with proof that I'm outside the country (passport visas). Thank you!

Re: Can I get a refund if I haven't used my Half fare?

LauraV
Moderator
0 Likes

Hello @JMichael 

Thank you for your query.

A pro-rata refund from the Half-Fare travelcard is only possible in the following cases:

- Purchase of a GA
- death
- confirmed incapacity to travel
- Purchase of a Half-Fare travelcard via a business customer

I wish you a nice day.

Kind regards, LauraV