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Can I get a refund if I haven't used my Half fare?

JMichael
New Author

Hi. I have an annual half fare expiring in November 2021, but I've been outside of Swizerland since January. I just cancelled my travelcard, but I was wondering if I can be refunded for the period I haven't used it. I can provide you with proof that I'm outside the country (passport visas). Thank you!

1 REPLY
LauraV
Moderator

Hello @JMichael 

Thank you for your query.

A pro-rata refund from the Half-Fare travelcard is only possible in the following cases:

- Purchase of a GA
- death
- confirmed incapacity to travel
- Purchase of a Half-Fare travelcard via a business customer

I wish you a nice day.

Kind regards, LauraV