Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Booked Swiss Travel Pass for wrong date

SOLVED
dina
New Member

I booked 2 tickets for the Swiss Travel pass and it defaulted to start on the same day I purchased it. I immediately tried to contact SBB within 5 minutes of the error but have had no luck with getting this fixed.

Please help me get the tickets refunded or transferred to the correct date. I am still in America and have no way of using these expensive tickets. 

Thank you 

1 ACCEPTED SOLUTION

Hi @dina 

Please do not apply for a refund more than once. This will not speed up the processing of your claim. It will only increase the number of requests for us and the response time for other customers.

If you have already sent us an email, we will give you an answer. But please understand that we have millions of travellers around the world and also in Switzerland who rely on our customer service. 

We will process your request, taking into account the date and time you first contacted us by using the form, and give you a reply as soon as possible.

Our community is not the right platform to handle this refund for privacy reasons.

We thank you for your patience.

Have a nice day. EllenvS.

View solution in original post

3 REPLIES
gravielanadine
New Author

Hi Dina,

Did you finally get the refund? I did the exact thing and I did fill in the refund form already.

dina
New Member

I cannot call internationally but have tried to email several times and file for a refund online. Still no luck and I am freaking out

Hi @dina 

Please do not apply for a refund more than once. This will not speed up the processing of your claim. It will only increase the number of requests for us and the response time for other customers.

If you have already sent us an email, we will give you an answer. But please understand that we have millions of travellers around the world and also in Switzerland who rely on our customer service. 

We will process your request, taking into account the date and time you first contacted us by using the form, and give you a reply as soon as possible.

Our community is not the right platform to handle this refund for privacy reasons.

We thank you for your patience.

Have a nice day. EllenvS.