Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You can discover and actively shape the digital services of SBB here.


Back Forward

Step 3

You will find tips and tricks about train travel here.


Back Forward

Step 4

You will see the latest posts from all areas of the Community here.


Back End tour

cannot find customer no. of e-ticket Swisspass

JV
New Author
0 Likes

Dears,

I purchase Swisspass online and can login to SBB using Swisspass login.  Swisspass card cannot be registered in Swisspass website because I cannot find 10 digits customer no of e-ticket Swisspass.  Please advise asap.

Re: cannot find customer no. of e-ticket Swisspass

Moderator
0 Likes

Hello @JV,

You can create a swisspass account without having a swisspass card with a customer number. If you have already a swisspass card, you’ll find the customer number on it (xxx-xxx-xxx-x). You’ll find more information here: https://www.swisspass.ch/faq?lang=en.

Greetings,
SarahI