Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Door to door

New Author

Hi, I am planning to use door to door (hotel to hotel) for my luggages but wanting to ask about condition stating “Luggage may only be presented with a valid ticket for the whole route or a SwissPass...”, doesn’t this mean I have to wait at the hotel during selected time window in order to show my SwissPass to the officer who will come pick up luggages? Thanks.