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where to find my ticket?

New Member

I ordered a ticket from Grindelwald to Munich, but I haven't received my tickets yet. I have received my seat reservation confirmation (with the QR code) and my bank confirmed that the money went through. 

my travel date is soon so where can I find my ticket? 

Thank you.


Hello @cl2 

Thank you for your question.

Normally you receive the tickets and the seat reservations in the same mail.

If this is not your case, you can call our Contact Center on the following telephone number: 0041 848 44 66 88, 24/7.

Kind regards, GiorgiaB