saver day pass

[sinyun1229]

Hello, when I buied my tickets,I do wrong to order tickets with half fare card. Could I exchange my full fare saver day pass tickets ?

[RolandP · Accepted solution]

Hello @sinyun1229 

As a general rule, the refund of Saver tickets is only possible in a very few cases. In your case, since you made a mistake, it is possible provided you buy a new (correct) Saver Day Pass first. Then, claim the money back for the wrong Saver Day Pass stating the ID of your new Saver Day Pass. There will be a CHF 10 administration fee.

To claim the money back for the wrong ticket see: Refund of tickets purchased online and via mobile | SBB help & contact

Use the reason "I purchased two tickets for the same journey but only needed one." 

Best regards,
Roland

[sinyun1229]

Hello,I would like to check that about CHF 10 administration fee,is that for all my tickets(two people of six tickets)or just for a ticket?

[RahelW]

Hello @sinyun1229 

The administration fee is deducted once per refund request not for each ticket.

I wish you an excellent day.

Regards, RahelW

[sinyun1229]

Hello RahelW

I applied for the refunds of saver day passes few days ago.

My refund request is once including 6 tickets.

But SBB charged 10 CHF for each ticket.

On SBB wwebsite that wrote "A fee of CHF 10 is retained for each claim. However, you can have several tickets refunded per claim."

Wnat could I do? 

Thank you.

[sinyun1229]

Hello RahelW

I applied for refunds of saver day passes in one claim few days ago.

It is 6 tickets in one claim. But  The administration fee is deducted for each ticket.

On SBB official website that wrote "A fee of CHF 10 is retained for each claim. However,you can have several tickets refunded per claim. "

My request number is CS004480545.

Please help me solve this problem.

Thank you very much

[GiorgiaB]

Hello @sinyun1229 

For this question, please contact our Contact Center: 0848 44 66 88 (CHF 0.08/min. or from abroad  +41 51 225 78 00.

I wish you a nice day.

Regards, GiorgiaB