no email after paying by credit card

[施詠恬]

my credit card company bank have confirmed that they deduct the money

but there is no confirm email from sbb

so did i sucessfully booked the ticket or not

[Chiara_S]

Hello @Wang 

Here you will find an answer to the same topic: Solved: Credit card charged but no tickets - SBB CFF FFS Community - 49469

If you need further help, you can call us anytime at the following number: 0848 44 66 88 (CHF 0.08/min) or +41 51 225 78 00 (from abroad) 

Regards,
Chiara_S

[Wang]

I met the same problem😂. Did you figure it out afterwards?

[SandraI]

Hi 施詠恬

If you have placed an order without logging-in, please send an e-mail to ticketshop@sbb.ch and submit the following information:

What are the first six digits and the last four digits on your credit card?
E-Mail address (with which you have ordered the Online Ticket):
Order date:
Name of orderer:
Stretch from/to:

If the order was placed by logging-in under www.sbb.ch/en - Login, then the Online Ticket is still at your disposition. In case the just placed order cannot be found under "Orders", then the order did not take place and we have subsequently not debited your credit card. You may open and print the relevant ticket anew at any given time.

Kind regards
SandraI