credit card paid without confirming email

[Snow5798]

hi
I booked two saver day pass for oct12th without login，credit card paid 104chf successful，but i didn't receive any confirming mail yet.
Reservation information:
Mengxue wang 13/12/1990
Qiufen xiao 27/07/1963
Credit card last four digits:0388
Mail:172936609@qq.com
So could you check my purchase and reply me ASAP please.
Or you can resend the QR-code tickets to my other mailbox:snow5798@gmail.com
If the purchase has been failed,plz let me know and I’ll buy again.

Thanks!

[SarahI]

Hello @Snow5798,

Thank you for your e-mail.

For any question about your e-tickets, please contact our ticketshop support: ticketshop@sbb.ch.

Greetings,
SarahI

[Snow5798]

thank you very much！
solved！