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Wrong date ticket purchased

Rippi
New Member
‎13.11.2019 10:38

Hi

I accidently purchased tickets online from Geneva to Zurich for 19th November 2019 instead of 18th November 2019. I have filled the online form for refund and also dropped an email to ticketshop@sbb.ch for the same.

Should I go ahead and purchase another tickets for 18th November 2019 or does SBB provide replacement tickets for 18th November in exchange of the incorrectly booked ticket.

Thank you.

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1 REPLY
SamanthaAd
Traveller (platinum)
‎14.11.2019 14:45

Hello @Rippi,

Any refunds will be processed by our customer service: https://www.sbb.ch/en/station-services/services/customerdialogue/praise-comments.html

Have a nice day

SamanthaAd

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