Wrong Date Of Birth on tickets

[sherlyn89]

hi, 

I m Sher Lyn, i have purchased 2 tickets for Swiss Pass from Klook. The Date of birth wrong key as 10/02/1989 instead of correctly 15/02/1989. May i confirm whether is still able to travel or we should modify our ticket?

[JulieL · Accepted solution]

Hello @sherlyn89 

Thank you for your request.

In this case, I advise you to contact the Contact Center directly on +41 (0)848 44 66 88 (CHF 0.08/min). They will have access to your ticket and will give you a precise answer.

I wish you a nice day.

Best regards,
JulieL

[appleolive1]

Hello,

I've made a mistake on the birthdate of my husband on the ticket. Can this be modified? Ticket ID:000637089449 and 689877933980.

Thanks,
Olive

[sherlyn89]

Hi @JulieL 

Glad to see your replied. I had called the contact number which u gave me, and i found the solution. Thanks for your information & assistance.

Wish you have a nice day too.

Thank you.

Best Regards,

Sher Lyn

[roshan]

What was the solution provided?

[jeanninesch]

Hello @roshan 

The details displayed on the ticket must fundamentally correspond to the particulars of the person travelling on it. If you have made an error in the name or the date of birth, please contact your nearest manned SBB railway station before departure and present an official document (passport, ID card or driver license). Hand written alterations on an Online Ticket may only be carried out by SBB sales staff.

I wish you a wonderful day.

Best regards
jeanninesch