Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
Children from their 6th up to their 16th birthday accompanied by at least one parent (holding a Swiss Travel System ticket) travel free of charge on train, bus, boat and mountain railway with the complimentary Swiss Family Card.