Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Validity of Individual Ticket

SOLVED
liuli_0415
New Author

We would like to travel from Zurich HB to Zurich Aiport on 17 Nov 2018 and want to buy the ticket online in advance.

 

We notice the ticket states :

Valid: Sun, 18.11.2018 dep 08:01

1 hour

 

does this mean we must take the train depart at 8:01 am or we can take any train from Zurich HB to the airport on 17 Nov 2018? the valid of 1 hours means valide from 08:01am to 09:01? 

Thanks.

1 ACCEPTED SOLUTION
MarinaZ
Pendler/in

Hello @liuli_0415

Thank you for your request.

Yes, the ticket is valid between 08.01 and 09.01 on the chosed day. You can go to any train in direction Zürich Airport after 08.01 o'clock and you have to arrived before 09.01 o'clock at Zurich Airport. Please check the date of validity on you ticket, because you have written once the 17. November and once the 18 November. 

If you have bought the ticket for the wrong day, please contact our Online Support: ticketshop@sbb.ch

 

Kind regards,

MarinaZ

View solution in original post

2 REPLIES
MarinaZ
Pendler/in

Hello @liuli_0415

Thank you for your request.

Yes, the ticket is valid between 08.01 and 09.01 on the chosed day. You can go to any train in direction Zürich Airport after 08.01 o'clock and you have to arrived before 09.01 o'clock at Zurich Airport. Please check the date of validity on you ticket, because you have written once the 17. November and once the 18 November. 

If you have bought the ticket for the wrong day, please contact our Online Support: ticketshop@sbb.ch

 

Kind regards,

MarinaZ

Hi MarinaZ:

 

Thank you so much for the prompt reply , we would go ahead to purcase the tix online for 18th Nov .

 

Have a nice day.