Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Ticketing error


I booked two tickets, one for me, the other for my wife, for a train journey from Zermatt to Geneva airport on 15th July 2023. I enetered my name as the first passenger and my wife's name as the second passenger. However, when I printed the tickets out, they were both in my name. The advice I received here is to cancel one ticket and buy another in my name, but these happent to be supersaver tickets so there is a cancellation penalty. Since the error was not caused by me, how can I find a solution that doesn't cost me penalty fees?


Hello @Jimcoleman 

Why do we charge a deductible? Refunds are not free, after all they always involve costs for return and rework. The fee of 10 Swiss francs covers our workload. 

You will have the fee anyways.

Greetings, AuroraD.