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This is where customers help other customers. Find useful information in existing discussions or ask your questions.


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You will find tips and tricks about train travel here.

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You will see the latest posts from all areas of the Community here.

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The differences between the customer account on and the user account on


Your customer account on is the basis for a public transport travelcard such as the Half Fare Travelcard or GA Travelcard.

If you buy tickets on or in the SBB Mobile / SBB Preview app, you have the option of logging in with the same access details as for This means you have only one login for your public transport services. On, this account is called a ‘user account’.

You can see here below or here (third-last question under "General questions on logging in." all the differences between the customer account on and the user account on