Swiss Travel Pass - Refund for wrong start date

[sugun]

Hi Team

I have bought a 4-Day Swiss Travel Pass on SBB's website for me and my wife. Accidentally I have selected today's date(April 14) as start date of travel. But my travel is planned on April 26, 2022.

I have requested for refund immediately after I spotted the wrong date but I'm not sure I will get it as trip is already started as per date on travel pass. 

Can you confirm if the starting date can still be changed or money will be refunded.

[amu1]

Hi I am having the same issue. I was trying to book for august but it automatically booked for today's date. Can someone please help me? Ive tried calling the customer support multiple times but its been busy. 

[madhavi]

Hello! We used the live chat option instead as the phone line agent only spoke German. Here is the link to the chat option: https://www.sbb.ch/de/hilfe-und-kontakt/produkte-services/swisspass.html#anchor4

Don't worry - they immediately processed my refund.

[amu1]

Hi madhavi, thank you so much, this will be super helpful to me 🙂 

[madhavi]

Hi, I have the same problem. It never asked me for my date of travel and the ticket got issued from today's date (13th May). I tried calling the helpline but the calls don't go through. Please help as the passes are so expensive! Did you all get your refund? I just booked my family's tickets in the last 1 hour. Thank you!

[madhavi]

Just wanted to update this thread and say my issue has been resolved. While the phone line I called was only in German, I could use the live chat option and get the issue resolved. The very helpful agent refunded the full amount and asked me to re-book for my actual travel dates. Now I'll try and figure out how to not have the validity date be the same as date of purchase 🙂

[KarenEs]

Hi @NicolasK 

hope you can also help me as I accidentally booked my boyfriend’s ticket at the wrong start date (today). We should be travelling on a later date. Hope you can help. 

[sugun · Accepted solution]

Hi NicolasK 

Thank You, I have reached out to your team and got my refund.

Regards

Sugun

[Riribonnie]

Hi sugun, by how you reached SBB team, by email or by phone?

[NicolasK]

Hi @sugun 

Thank you for your request.

For data protection reasons, we do not have information about your Swiss Travel Pass. Please contact our Contact Center at +41 848 44 66 88 (CHF 0.08/min) or +41 51 225 78 00 (if the 1st number does not work),
my colleagues will inform you.

Thank you for your understanding and Happy Easter.

Regards
NicolasK

[Riribonnie]

Dear nicolask

i have sampe problem with sugun, i got valid a Swiss travel pass in the same day i buy ticket, already refund it but i don’t know Is it work or not. I should be Travel On 3-5 Oktober 2022. Can you help me solve my problem?

[pchhaperia]

Hello NicolasK,

While booking the swiss pass travel card,there was no option to select dates on mobile..please help with the process of either changing validity dates or a refund..thank you so much.

[VlaznimA]

Hello @pchhaperia 

You specify the days to be activated by means of the link on the QR ticket. (www.activateyourpass.com) You can get more info from the above mentioned

Thank you for your understanding and have a nice day.

Kind regards, VlaznimA.

[pchhaperia]

can you help initiate refund for my current pass so that i can book for my actual dates of travel as there is some issue with changing dates.

[AferditaH]

Hello @pchhaperia 

Thank you for your query.

Pleace call the Contact Center under the following number: +41 848 44 66 88 or +41 51 225 78 00.

I wish you a nice day.

Kind regards, AferditaH

[pchhaperia]

Hello,

I did contact on the following number - +41 848446688 but there no one could assist me as the phone lines were busy.

However I have applied for the refund process. Thank you for the help.

[pchhaperia]

hello,

There is some error as it is says "No ticket found"

[Riribonnie]

Hi pchhaperia, SO how about your tiket, Is The problem solved? I have The same problem with you.