Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

SBB train ticket payment repeatedly failed/denied

New Author

Hi. I tried to book fast train ticket from Geneve airport to Milan Central on 10:01 am, October 12 at

However, it has been failed repeatedly by using several different Credit cards (Visa) which I know they all work fine.

- Is it too early for me to book ticket on Oct 12?

- There is something I don't know to make it failed?

Thanks for help James


Hello @jamesyliu1210 

Thank you very much for your post. 

No, it is not too early; sometimes EC trains from/to Milan are quickly fully booked acutally. 

If there is a bug and you cannot end the purchase successfully, I suggest you create a SwissPass Login (

Afterwards, you can log in onto with your SwissPass credentials and save the payment method unter "my account" > "payment method".

And only after try and purchase the ticket. 

If you are in Switzerland, you can also buy the tickets by phone caling the SBB Contact Center (0041 848 44 66 88, CHF 0.08/min): we will then send you the tickets by mail to your adress or you can pick them up at any SBB ticket counter before the journey. 

I wish you a nice day


Hi Elenora, thank you for the info. I have the same issue as jamesyliU1210. I am purchasing tickets from Canada for Zurich to Sttuttgart on your website in the last 1 hour. I have repeated get messages that the payment has failed. I have used SwisssPass credentials to login or to use ticket shop credentials to login but the results are the same.