Reimbursement for Leisure Travelcard

[liana]

Hello, 

I had Leisure Travelcard that expired on 31.07.2020

According to https://www.sbb.ch/en/travelcards-and-tickets/railpasses/leisure-travelcard.html

"Unused leisure days ... may be reimbursed. We set off 75 Swiss francs (2nd class) or 127 Swis francs (1st class) for every used leisure day, which corresponds to a Day Pass for the Half Fare Travelcard. You receive the remaining amount minus the customary deductible of 20 Swiss francs."

I have used only 4 out of 30 day passes. How do I receive the reimbursement for the unused days? 

Thank you, and Kind Regards, Liana 

[SandrineS]

Hello @liana 

Unused excursion days can be refunded at the counter. In the event of a refund, the price of the day ticket at Half-Fare travelcard (CHF 75 or CHF 127) will be charged for each day of excursion used.

I wish you a nice Day.

Greeting,

SandrineS

[evelance]

@SandrineS 

Hi SBB team,

Can I please clarify the reimbursement conditions for the Leisure Travelcard in case I consequently purchase a GA card? What does "you are fully reimbursed for unused leisure days" and how is this calculated?

https://www.sbb.ch/en/travelcards-and-tickets/railpasses/leisure-travelcard.html
"In the following exceptional cases, you are fully reimbursed for unused leisure days, and are not charged the deductible:

If you purchase a GA."

Thanks!

[VlaznimA · Accepted solution]

Hello @evelance 

If you up-sell your Leisure Travelcard to a GA travelcard, you will receive the unused days reimbursed free of charge at a daily ticket price purchased in the relevant class. To enable us to calculate the exact amount of refund, please contact ticketshop@sbb.ch for data protection reasons. We will then calculate the refund amount for you.

Greets, VlaznimA.