Refund of Super Saver Tickets

[wallacerd]

I was advised that my super saver tickets cannot be refunded. I then read online and SBB confirmed that if I purchase full fare point-to-point tickets they would be able to refund the super saver tickets. I have since purchased Full Fare point-to-point tickets for the same days and same routes and yet no response from SBB regarding refunding my Super Saver tickets. Terrible Service to say the least!

[VlaznimA]

Hello @wallacerd 

Once you have made the new purchase, you can send us the new order number via contact form on www.sbb.ch. We receive many requests every day and due to the number of requests, the answer may take a little longer. You can also contact us by phone 0848 44 66 88 (CHF 0.08/min.) to speed up the process.

Thank you for your understanding and have a nice holiday.

Regards, VlaznimA.

[wallacerd]

I did this on Sunday and Mondag and we are already on Friday. Your service level is terrible!

[EllenvS · Accepted solution]

Hi @wallacerd 

We are the spine of public transport in Switzerland. We have millions of customers travelling with us every day and we receive thousands of requests on a daily basis. Since the quarantine regulations were changed a few weeks ago, the volume of refund requests is much higher than usual. 

We may need more time to process your individual case.

If you need a answer right the way, I advise you to call us on +41 848 44 66 88 (CHF 0.08/Min). If you are calling from abroad and this number doesn't work, please try +41 51 225 78 00. 

Best wishes. EllenvS.