Refund of Saver Day Pass due to Coronavirus

[Richard_]

Hello, 

Unfortunately I cannot use my Saver Day Pass I bought online from SBB due to travel restrictions that followed the coronavirus outbreak. I have sent a request with order number 1 week ago, but did not get a refund yet. Can you please advise?

order number: 553515059

Thanks!

[MarinaZ]

Hello @Richard_ 

Thank you for your query.

The ticket of the order 553515059 is already cancelled and the money is refunded on the payment card used for the purchase (exceptionally without a fee). 

I wish you a nice day. 

Kind regards,

MarinaZ

[Richard_]

Dear @MarinaZ 

Yes I just received the refund. Thank you very much,

Richard