This is where customers help other customers. Find useful information in existing discussions or ask your questions.
Hello and welcome to the SBB Community. What would you like to do?
Hello, first post!
How long will it take approximately to post a new Swiss Pass to an address in the UK?
And would I be eligible for a free replacement if it gets lost in transit?
Thanks
Hi @potato-swiss
Thank you for your request.
It takes at least 15 working days to send the card to the UK. The card must first be produced, which also takes about 1 week more. If the SwissPass has not arrived after two months, it will be replaced free of charge but sent to a Swiss railway station, or you will have to pick it up yourself.
Have a nice weekend.
Regards
NicolasK
Hi @potato-swiss
Thank you for your request.
It takes at least 15 working days to send the card to the UK. The card must first be produced, which also takes about 1 week more. If the SwissPass has not arrived after two months, it will be replaced free of charge but sent to a Swiss railway station, or you will have to pick it up yourself.
Have a nice weekend.
Regards
NicolasK
Thanks for your reply and information. Guess what arrived in the mail today? And only 4 days after the digital version appeared on the app, excellent service.