Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Postal time to deliver Swiss Pass to the UK

SOLVED
potato-swiss
Traveller

Hello, first post!

How long will it take approximately to post a new Swiss Pass to an address in the UK?

And would I be eligible for a free replacement if it gets lost in transit?

 

Thanks

“There are no stupid questions, only stupid answers”
1 ACCEPTED SOLUTION
NicolasK
Moderator

Hi @potato-swiss 

Thank you for your request.

It takes at least 15 working days to send the card to the UK. The card must first be produced, which also takes about 1 week more. If the SwissPass has not arrived after two months, it will be replaced free of charge but sent to a Swiss railway station, or you will have to pick it up yourself.

Have a nice weekend.

Regards
NicolasK

View solution in original post

2 REPLIES
NicolasK
Moderator

Hi @potato-swiss 

Thank you for your request.

It takes at least 15 working days to send the card to the UK. The card must first be produced, which also takes about 1 week more. If the SwissPass has not arrived after two months, it will be replaced free of charge but sent to a Swiss railway station, or you will have to pick it up yourself.

Have a nice weekend.

Regards
NicolasK

Thanks for your reply and information. Guess what arrived in the mail today? And only 4 days after the digital version appeared on the app, excellent service. 

“There are no stupid questions, only stupid answers”