Mobilis Monthly Season Ticket subscription

[fortesp]

Hello,

I have a subscription for Mobilis Monthly Season Ticket, Vaud canton. How does the procedure work for cancellation or pause? Is there any in case i decide not to use it for a month or two? Will i be obliged to pay the previous months?

Thank you.

[NicolasK]

Hi @fortesp 

Thank you for your request.

I don't quite understand if you have a monthly or yearly Mobilis Pass. The refund of a monthly travel pass is possible up to 7 days of use. For annual passes, it depends on the number of days used. It’s not possible to interrupt these types of Pass.

For further information, please contact us by phone to 0848 44 66 88 (CHF 0.08/min), my colleagues will tell you about the possibilities you have.

I wish you a good weekend.

Regards
NicolasK

[fortesp]

Hi,

It's a monthly subscription not GA. I wrote it exactly as it appears in the SBB app. Every month i login and renew monthly ticket online. What i need to know is if i can just not pay (not a refund) and a few months later restart.

Thank you.

[NicolasK · Accepted solution]

Hi @fortesp 

Thank you for the details. If you don’t need your monthly season ticket for a certain period, you don’t have to renew it. Should you decide to purchase a travelcard at a later point in time, we can load it onto your SwissPass again for you.

Regards
NicolasK