Issue buying tickets on app

[ThePh03n1xF1r3]

Hello, 

I've been traveling using the Arcobaleno travel card for many years now. I recently bought it again for 1 zone but on the app when I buy tickets it makes me pay for the zone I already have the Arcobaleno for and it doesn't give me another option like it used to. This has never happened to me before. Any suggestions? 

[NadineS]

Hello @ThePh03n1xF1r3 
Thank you for your enquiry.
For journeys beyond the zone border, tickets are only valid until the last scheduled stop within the purchased zones. After that, a connecting ticket must be purchased. If you have any questions, please contact the Contact Centre on 0848 44 66 88 (CHF 0.08/min).

Greetings and have a nice day. NadineS