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Is there a way to replace the picture on the SwissPass without having to wait endlessly on the phone

New Member

I've been calling the help line and all i do is wait... Is there not another way to get a code to replace the picture on my travel card?

When I went to create my SwissPass, I went my my daughter, and we received a link to upload our pictures. However, the link I received was under my dauther's name and now my SwissPass has her picture!

I'm a bit tired of waiting on the phone to get it re-activated, is there another way to do it? Is there an email where I can write to get this sorted out?

Thank you.


Hello @AnaMartinez55 

Thank you for your question. I can order a replacement SwissPass card here. Alternatively, you can ask for a new card at any SBB served counter.

The SwissPass is a personal document - it is therefore important that you verify the data when ordering.