Thank you for your request.
In order to upload a new photo, please log in to swisspass.ch. Under «User account» select «Travelcard». After clicking on «Upload photo now», a map of Switzerland appears with the message «Drag photo here» or «Select». If the upload function is not available, we will be happy to send you a link with a text message. As soon as the Foto is validated, we send the SwissPass card within about 10 days (abroad minimum 14 days).
We do not have information about our customers' orders, please call our Contact Center +41 848 44 66 88. If you are calling from abroad and this number does not work, please try +41 51 225 78 00.
My colleagues will be able to inform you.
I wish you a good weekend.