Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
Children from the age of 6 up to their 16th birthday accompanied by at least one parent travel free of charge with the “Swiss Family Card”. The accompanying parent must hold a valid STS ticket.