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Different price as showed with super saving ticket

BarbaraJF
New Member
‎04.11.2020 21:25

Good evening,

 

We just wanted to buy a ticket from Basel SBB to Jungfraujoch the upcoming Sunday. On the list of available connections, the train leaving 07:28 was offered as a supersaver ticket for CHF 45.80. Once clicked on”choose ticket”, the lowest price was the regular CHF 76.70. 
Is there a way that I can pay the price first showed ? 

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1 REPLY
ManuelaPf
Pendler/in
‎05.11.2020 14:20

Hello @BarbaraJF 

 

At present, it is possible that the price in the bar is not displayed correctly during a connection query, both in the SBB Mobile and Preview applications and in the Webshop.

The prices are displayed correctly in the ticket options.

We are aware of this error and are endeavouring to find a solution.

Kind regards
ManuelaPf

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