Betreff: Compensation Form Error

[Naina]

Hi SBB team,

I am highly disappointed with the refund service of SBB for an international travel ticket bought at Adliswil ticket counter for Germany (Schweinfurt) where the IC 283 train got cancelled last minute which was my connecting train from Stuttgart to Zurich HB. I had to wait at the station for 1 hour and further got delayed to reach back home. 

The same situation happened while traveling from Adliswil Bahnof to Schweinfurt and I missed my connecting train due to a delay of the RE train. It was very frustrating to have this kind of experience and there is hardly any remorse from the DB team and SBB team even after visiting your main office and waiting in the queue to make a complaint. 

The worst part is that you have provided me with a link in your mail to claim compensation which is not working and has an error "Page Not Found' being displayed.

I further tried to log in with my swiss ID to fill the online compensation form and conveniently your link throws an error for international passenger rights.

PLS suggest the next steps to claim the compensation for delay and distress this situation has caused to me. I look for the prompt support and response from SBB to make my complaint heard and answered. Awaiting your response.

[Shell]

Hello, 
I have been experiencing the same thing, I wanted to get a partial refund due to a delay on an international train. I clicked on the link the CFF people sent me, and it is not working on my phone and my laptop. There is an issue here. 
I hope the CFF will deal with it soon. 

[GiuseppeL]

Hello @Shell and @Naina 

Sorry that you were affected with a delay. For an international refund I send you again the link: https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation.html 
The processing may take a few days.

Have a nice day. Kind regards GiuseppeL

[uebe · Accepted solution]

Hi @Naina 

Please note that this forum from travellers to travellers, so I do not speak in the name of SBB.

First of all: Delays are disappointing for everyone. I hope you came back home safely.

At the moment, malware and phishing e-mails going around with fake SBB sender addresses, see https://www.sbb.ch/en/meta/legallines/warnung-malware-phishing.html. So it could be, that the link you received was not from SBB, but from criminal people.

For compensation concerning a delay, please  wisit this official site: https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/compensation-for-de...

LG, uebe