Charged for adult ticket for 15-year-old child

[masatu67]

We bought four tickets and when we entered the age of our 15-year-old child for a super saver fare it charged us for four adult tickets. Is there a way to get a refund because our child should have been free?

[GiorgiaB]

Hello @masatu67 

Thank you for your question.

It depends on a few factors. I suggest you to call our Contact Center on the following number: +41 51 225 78 00.

I wish you a nice weekend.

Kind regards

GiorgiaB