Betreff: Change a ticket

[Scintia]

My train(Gare de Lyon to Basel/departs at 7:15 on 24th Dec.) is canceled because of the social movements in Paris. I was planned to go to Interlaken West by transfering in Basel, but I cannot go to Basel in time. (Basel train is supposed to depart at 11:28 am but I might arrive at 13:26 in Basel) Can I change the ticket(from Basel to Interlaken West) to later one?

[AferditaH]

Hello @Scintia 

Thank you for your query.

Please contact the company where you bought your tickets by phone. If you bought your tickets at SBB, you can reach the specialists at +41 (0) 848 44 66 88 or +41 51 225 78 00 (CHF 0.08/min).

I wish you a nice day.

Kind regards, AferditaH

[RolandP]

Hello @Scintia 

I assume you are holding a normal ticket for the Basel SBB to Interlaken stretch. This type of ticket is valid on any train; after arrival in Basel, you simply get on the next train to Interlaken, leaving hourly from Basel SBB at minute 59.

Even if you would hold a Supersaver ticket, in case of a train cancellation you are welcome to use the ticket from an earlier connection.

I hope you will make it to Switzerland albeit the circumstances.

Best regards,

Roland