Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Cancellation Request

New Author

I would like to ask abou two matters as below. 1. Oder No-417206728 I have made a duplicate booking which is Oder No-417206728 and Order no-417206565. As you may know they are same itinerary, please kindly cancel Oder No-417206728. 2. Oder No-417206622 I have changed my schedule, please kindly cancel Oder No-417206622 . I am looking forward to hearing from you asap. Thank you. Best regards, Yun

Traveller (gold)

Hi @YU

I have seen that you already had contact with our colleagues from the ticketshop.