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If you're buying the ticket on www.sbb.ch and it says "Online Ticket", you'll receive it vie E-Mail. But if you have to get the ticket on a SBB counter in switzerland, I would recommend you to buy the ticket directly via www.trenitalia.it or on the trenitalia counter.
If you're buying the ticket on www.sbb.ch and it says "Online Ticket", you'll receive it vie E-Mail. But if you have to get the ticket on a SBB counter in switzerland, I would recommend you to buy the ticket directly via www.trenitalia.it or on the trenitalia counter.