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Betreff: Exchange international ticket


Hello @Gonzalo 

For international refunds you have to call us if you have bought it online on the following number  on +41 848 44 66 88 (0.08/min.) or if you are calling from abroad, try +41 51 225 78 00. If you have bought it at the counter you have to ask for an refund there.

Greetings, AuroraD.