Authorized credit payment but cannot receive the ticket

[55wincy]

Hi all,

I purchased a saver day pass today for 19/May, I got the credit card authorized message (I believe the amount has been credited to my card), but I got an error messagr on app... I cannot find the order record on SBB.ch or app, also no confirmatoon email.

May I know if anyone experienced this before? As i from overseas, I am so worried if I am actually not purchase the pass successfully, can I get the refund..

[RolandP · Accepted solution]

Hello @55wincy 

Kindly check your credit card account. It is very likely that the reserved amount has again been released.

If you have not received an e-mail, and you are certain to have correctly entered the e-mail address, and it did not end up in the Spam folder, the transaction failed.

Transactions from Overseas often fail because people use credit cards which do not support the security standards for online shopping applicable in Europe. For a successful payment you should use a credit card that supports 3D security.

Do you wish to buy the Swiss Travel Pass? Should the problem persist, my observations have revealed that the purchase process works better when the pass is bought with the Swiss Travel Centre. I cannot tell you why.

https://switzerlandtravelcentre.com/en/che/ticket/swiss-travel-pass

The STC is a joint-venture of SBB and other Switzerland tourism companies. Passes bought with STC cannot be displayed in the SBB Mobile app.

Best regards,
Roland