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A few minutes ago I bought a train ticket

New Author

A few minutes ago I bought a train ticket from basel to thun. But I don't see tickets in my account orders. But I received the ticket mail. What could be the problem? Why is it not visible in the order?

Traveller (platinum)

Hi @sjinjin 

In the confirmation email, you should find a link to download the ticket.

LG, uebe

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Hello @sjinjin 

Thank you for your request.

The tickets are only visible in the orders when they're purchased with login. Did you do the purchase without login (as a guest)?

Kind regards