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A few minutes ago I bought a train ticket

sjinjin
New Author

A few minutes ago I bought a train ticket from basel to thun. But I don't see tickets in my account orders. But I received the ticket mail. What could be the problem? Why is it not visible in the order?

2 REPLIES
uebe
Traveller (platinum)

Hi @sjinjin 

In the confirmation email, you should find a link to download the ticket.

LG, uebe

Bitte like diesen Beitrag und markiere meine Antwort als Lösung zu dieser Frage, wenn meine Antwort hilfreich war.
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LeaG
Moderator

Hello @sjinjin 

Thank you for your request.

The tickets are only visible in the orders when they're purchased with login. Did you do the purchase without login (as a guest)?

Kind regards
LeaG