Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

결제를 완료 했으나, 티켓이 없다.

New Author


I paid by credit card, but they don't have a ticket.
Based on your credit card payment history, payment has been completed.
But they don't have a ticket for payment.
I didn't get a ticket even by email.
Please check.

Commuter (silver)

Hi @Gihyun 

I kindly ask you to check your spam folder first. If you still can not find a confirmation e-mail, there are two possibilities:

If you have placed an order by logging-in under you will find the ticket on the right side under “My account” and “My orders”. If you don’t find anything, the order did not take place and we subsequently won’t charge your credit card.

If you have placed an order without logging-in, I recommend you to contact us by e-mail at Please also submit us the first six digits and the last four digits on your credit card. 

Kind regards