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This is where customers help other customers. Find useful information in existing discussions or ask your questions.


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You can discover and actively shape the digital services of SBB here.


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You will find tips and tricks about train travel here.


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Back End tour

SBB Mobile

SBB mobile payment error

I made a mistake with booking on mobile

Saver Day PASS.

Please ticket change

Kids tickets

Swiss family card

Credit card charged and no ticket issued

Please refund saver day pass ticket.

Cancel or exchange tickets?

Swiss Travel Pass

Double booking

Refund ticket

Refund for Zermatt tickets Feb 23 2019

Cancel ticket

Reduced fare 1/2

Service on 05.06.2019

Multiple passengers

Our most active members