Hello. I’ve purchased 2 saver tickets but just found that the last name of another passenger was wrong. (His DOB & first name are correct). As these tickets cannot be refunded, it seems that I cannot just cancel the tickets and rebook. Please advise what should I do. Thank you.
If the name on the ticket is not correct, you have to buy another one. Please book your ticket with the correct details and send an e-mail to email@example.com to cancel the wrong one. The cancellation costs CHF 10.-