Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You can discover and actively shape the digital services of SBB here.

Back Forward

Step 3

You will find tips and tricks about train travel here.

Back Forward

Step 4

You will see the latest posts from all areas of the Community here.

Back End tour

Ticket purchase failed

New Author

I have been trying to buy my normal ticket for two days now from Aigle to Geneva airport this evening but constantly get message ‘ticket purchase failed please try again’. Is this an issue with the app or my account? Do I have to get to the office to buy my ticket for today?


Re: Ticket purchase failed


Hi @Helenc 

Thank you for your request.

A problem is not currently known.

We had several requests yesterday and today. Each time, the credit card was expired. Can you please check your credit card?


Re: Ticket purchase failed

New Author

Thank you - that does seem to be the problem. The app had reverted to a version of my card that expired in April, although until last week it was using the correct current card. Thanks for your help.