Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You can discover and actively shape the digital services of SBB here.


Back Forward

Step 3

You will find tips and tricks about train travel here.


Back Forward

Step 4

You will see the latest posts from all areas of the Community here.


Back End tour
Highlighted

Swisspass login each time!

Traveller (bronze)
Why must I suddenly login to swisspass for each ticket purchase? This is annoying and an extra step. Suddenly the app is not so useful. 😡

Re: Swisspass login each time!

Moderator

Hey @Hilbo

Go to Settings and activate the "simplified purchase under CHF 40.-" so that you don't have to write down your password each time.

Greetings Kilian

 

 

 

Re: Swisspass login each time!

Traveller (bronze)
0 Likes
Thanks, but this is not acceptable. I do want to confirm each purchase. Why doesn’t Touch ID work anymore?

Re: Swisspass login each time!

New Author
0 Likes
I fully agree. Why has this changed? I feel it is less secure without fingerprint and these frequent changes on how to login/purchase make the eotherwise xcellent app less user friendly AND less secure.

Re: Swisspass login each time!

Traveller (bronze)
0 Likes

This new app was presented to « Us » (the Public and the Users) as one developed in a Collaborative Community Spirit. Obviously not everything « We » ask for can be implemented, but when you REMOVE functionality and do NOT inform your clients, you are reverting to the old-school attitude of opacity.  

I noticed, in the App Store,  that there are other complaints about functionality changes, which were not communicated either.D7FBE5CD-7A2E-4ABE-B14C-9D8A48106695.jpeg

 

 

 

8BF21FCE-9AE1-419A-B55F-24A1ABDE3CB1.jpeg

Re: Swisspass login each time!

New Author
0 Likes

I dont see an option "simplified purchase under CHF 40.-" in SBB app (7.3) any more. Now I have to login everytime which is very frustrating ...

What is the current way to enable this?

Re: Swisspass login each time!

New Author
0 Likes
I switched the auto purchase off in the old app because I purchased the incorrect ticket by mistake. The touch sensor and the need to confirm the purchase were good safety valves. The SwissPass login proves no such feature and is a useless step. Since the upgrades I have had server errors, transactions rejected and the service just not available. Did anyone bother to test this or was the user base considered beta testers? What an embarrassment.

Re: Swisspass login each time!

Traveller (bronze)
0 Likes

I agree, this app seems to have been created by a group of pals at the bistro. The invisibility of certain tickets (day pass for example) and the number of steps needed to buy a ticket appalls me,

 

With the Swisspass login I found out that under

- My Settings - Other Settings - Use Touch ID/fingerprint sensor

you are turning off the automatic purchase option.  Let's not discuss the stupidity (lack of imagination/foresight) of having to opt out of automatic purchases.