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SBB app bug

New Author
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I am trying to buy a ticket, and for some reason, I am unable to turn off the “city-ticket” option, or click off individual cities.  Other buttons work, but not these ones.

This didn’t happen a few days ago.  The only thing that is different is that I am returning to the city where I have a local transportation card. 

Today, I was forced to buy a city ticket that I did not need. 

Re: SBB app bug

Moderator
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Hi @bjksbb 

Re: SBB app bug

New Author
0 Likes

Hello,

There is no message. Did it accidentally get omitted ?

Re: SBB app bug

Moderator
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Hello @bjksbb 

Please send an e-mail to ticketshop@sbb.ch with the following additional information (please forward as much details as possible):

- Mobile phone maker (Samsung, Nokia, Apple, etc.):
- Mobile phone model (Galaxy S5, Lumia 900, iPhone 6, etc.):
- What operating system (including its version) is running on your mobile phone?:
- Which version of SBB Mobile is installed on your mobile phone?:
- Time of the incident (date/time):
- Detailed problem report (including screenshot if possible):

I wish you a nice day.Regards

GiorgiaB