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SBB App charged me 3 times for tickets but gave me an error my card was declined

New Member
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I just tried purchasing a return ticket on the SBB app, but was told the transaction was declined. I tried twice more before giving up and using a ticket machine. However, my bank account is showing that my account has been debuted 4 times for the same ticket (3x via app and 1x via machine). No electronic tickets are showing in the ‘my trips’ section of the app. I am significantly out of pocket- what do I do? Thanks

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Re: SBB App charged me 3 times for tickets but gave me an error my card was declined

Moderator
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Hello @HexaJ 

We recommend that you contact our specialists directly by mail: ticketshop@sbb.ch. They will check if no orders have been placed.

Kind regards,
FatimaH