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Request a refund with COVID-19

New Author
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We canceled the trip due to covid-19. I want to cancel my Saver Day Pass for free. Ticket information is as follows.

 

ticket 1.
Seo Sungdae29.04.1984Saver Day Pass2. Class, Full fareCHF 52.00Valid:03.04.2020 00:00 -04.04.2020 05:00The Saver Day Pass is valid for travel on GA Travelcard area routes in the relevant class. No exchange. No refunds.
Sold:05.02.2020 09:29:35Ticket-ID:938820508306Reference no.:217171643Order no.:549255656Article no.:80040(2.)(TK)(SPEZ)(1)

ticket 2.
 Kim Hayeon15.11.1984Saver Day Pass2. Class, Full fareCHF 52.00Valid:03.04.2020 00:00 -04.04.2020 05:00The Saver Day Pass is valid for travel on GA Travelcard area routes in the relevant class. No exchange. No refunds.
Sold:05.02.2020 09:29:35Ticket-ID:510759890197Reference no.:217171642Order no.:549255656Article no.:80040(2.)(TK)(SPEZ)(1)

Moderator
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Hello @Seo 

Here you can request a refund for unused or only partially used tickets, and which you purchased online or via mobile phone.

 

Kind regards
ManuelaPf