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Refund request due to Covid-19

New Author
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Hello,

I bought 2 super saver tickets (order numbers 226704305, 226706309). I live in Russia and had planned aatrip in April. Due to current COVID 19 situation and restriction imposed on international travel by both RF and Swiss authorities, I have to cancel my trip.

I have raised a request few weeks ago for tickets refund but have not heard anything yet. In total, i paid CHF 79.40 Will you be able to advise how long will it take to process the refund?

Thanks,
Volha


Accepted Solutions
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Re: Refund request due to Covid-19

Moderator
0 Likes

Hello @Volha_Kam,

Sure, you can write to ticketshop@sbb.ch

Have a nice day

SamanthaAd

View solution in original post


All Replies
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Re: Refund request due to Covid-19

Moderator
0 Likes

Hello @Volha_Kam,

Check your account to see if the ticket has already been refunded. We stopped sending a cancellation confirmation a few months ago.

Otherwise, please contact our contact center on 0800 44 66 88 (0.08/min).

Have a nice day

SamanthaAd

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Re: Refund request due to Covid-19

New Author
0 Likes

Hello @SamanthaAd!

Thank you for the answer.

The tickets haven't been refunded yet. Is it possible to contact your contact center via email? Phone calls from my country are too expensive. 

Highlighted

Re: Refund request due to Covid-19

Moderator
0 Likes

Hello @Volha_Kam,

Sure, you can write to ticketshop@sbb.ch

Have a nice day

SamanthaAd

View solution in original post