Refresh login error/Session expired error

[amirhomme]

o 

For some reason I keep getting this error even after I logged in. This makes the app useless. I've already reinstalled the app but it didn't help. What should I do? 

[ManuelaPf]

Hallo @amirhomme

Looks like the keystore is not working correctly on the device and therefore the tokens are not stored. Therefore I recommend you to log in again after some time. This is probably due to the installed OS. There is nothing we can do here. 

Kind regards
ManuelaPf

[svschi]

I've never seen this error before the last sbb app update. Now i see this frequently, especially when i'm on the train and therefore offline. For personal reasons, i enjoy being offline when traveling. This is really a showstopper issue. Meanwhile, i'll buy my tickets on the vending machines like in the old days. Dear SBB - thanks for looking into this issue!

[blue1]

Same Problem here - verified on multiple devices:

• Turn on airplane mode
• Open SBB App (Preview / Normal)
• Error SPC-10001 is displayed, no way to exit popup
• Popup goes away when connected to internet

-> People without internet cannot show their purchased tickets to the conductor!!

[AferditaS]

Hello @blue1 

Thank you for your query.

In this case please contact directly the specialists at ticketshop@sbb.ch.

I wish you a nice day.

Kind regards, AferditaS