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Refresh login error/Session expired error

New Author
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For some reason I keep getting this error even after I logged in. This makes the app useless. I've already reinstalled the app but it didn't help. What should I do? 

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Moderator
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Hallo @amirhomme

Looks like the keystore is not working correctly on the device and therefore the tokens are not stored. Therefore I recommend you to log in again after some time. This is probably due to the installed OS. There is nothing we can do here. 

Kind regards
ManuelaPf

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New Member
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I've never seen this error before the last sbb app update. Now i see this frequently, especially when i'm on the train and therefore offline. For personal reasons, i enjoy being offline when traveling. This is really a showstopper issue. Meanwhile, i'll buy my tickets on the vending machines like in the old days. Dear SBB - thanks for looking into this issue!

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New Author
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Same Problem here - verified on multiple devices:

  • Turn on airplane mode
  • Open SBB App (Preview / Normal)
  • Error SPC-10001 is displayed, no way to exit popup
  • Popup goes away when connected to internet

-> People without internet cannot show their purchased tickets to the conductor!!

Screenshot_20201004_134521_ch.sbb.mobile.android.preview.jpg

 

 

 

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Moderator
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Hello @blue1 

Thank you for your query.

In this case please contact directly the specialists at ticketshop@sbb.ch.

I wish you a nice day.

Kind regards, AferditaS