Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You can discover and actively shape the digital services of SBB here.


Back Forward

Step 3

You will find tips and tricks about train travel here.


Back Forward

Step 4

You will see the latest posts from all areas of the Community here.


Back End tour
Highlighted

Payment not working

Ian
New Author
0 Likes

I have a a samsung S7 on android version 7.0  For the last 2 days I have been unable to pay for a mobile ticket as I get the message that my device needs to be Anroid 5.0 or above?

Re: Payment not working

Moderator
0 Likes

Hi @Ian

Thank you for your request.

We don’t have any problem with Samsung S7. In this case, I suggest you to contact the specialists of the Ticketshop (ticketshop@sbb.ch).
My colleagues will be able to help you.

I wish you a nice day.

Greetings
NicolasK

Re: Payment not working

Ian
New Author

It actually worked yesterday afternoon without issue. I'll keep an eye on it and contact the ticketshop if it happens again. Thanks for responding.

Ian

Re: Payment not working

New Member
0 Likes

If you reached this amount, ask your bank to increase the limit, wait until your card can be charged again, or make a payment with a different payment method download shareit