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Payment not working

Ian
New Author
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I have a a samsung S7 on android version 7.0  For the last 2 days I have been unable to pay for a mobile ticket as I get the message that my device needs to be Anroid 5.0 or above?

Re: Payment not working

Moderator
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Hi @Ian

Thank you for your request.

We don’t have any problem with Samsung S7. In this case, I suggest you to contact the specialists of the Ticketshop (ticketshop@sbb.ch).
My colleagues will be able to help you.

I wish you a nice day.

Greetings
NicolasK

Re: Payment not working

Ian
New Author

It actually worked yesterday afternoon without issue. I'll keep an eye on it and contact the ticketshop if it happens again. Thanks for responding.

Ian