Payment error

[배승은]

Error in card payment when purchasing saver day pass for use on 6 June 19 After that, there was a text message for approval of the card, but it was confirmed that the app did not have the right to purchase my pass. 

Please request cancellation of payment made at 18:04 on June 5th.

[NicolasK]

Hi @배승은 

Thank you for your request.

On this communication channel, I can't help you, We cannot check here your request.

Please contact our ticket shop directly (ticketshop@sbb.ch). My colleagues can help you.

Thank you for your understanding, have a great day.

NicolasK