Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You can discover and actively shape the digital services of SBB here.

Back Forward

Step 3

You will find tips and tricks about train travel here.

Back Forward

Step 4

You will see the latest posts from all areas of the Community here.

Back End tour

Payment error

New Member

Error in card payment when purchasing saver day pass for use on 6 June 19 After that, there was a text message for approval of the card, but it was confirmed that the app did not have the right to purchase my pass. 

Please request cancellation of payment made at 18:04 on June 5th.

Re: Payment error


Hi @배승은 

Thank you for your request.

On this communication channel, I can't help you, We cannot check here your request.

Please contact our ticket shop directly ( My colleagues can help you.

Thank you for your understanding, have a great day.