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Need to cancel my ticket

New Author
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Hello,

I was going through something in the SBB app and by mistake I booked a ticket to zurich from luzern. I dont know what happened it just got booked. please cancel my ticket 
 
The order no. is 112500215
Article No. : 004004
OT 192763272843
 
Please kindly help me out here this ticket was booked by mistake. Please understand and kindly help me refund this.
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Re: Need to cancel my ticket

Moderator
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Hello @ jieun-oh

 

All tickets issued as E-Tickets (as for example. supersaver tickets) are basically non-refundable.

In accordance with tariff 600.10, clause 3, supersaver tickets can be refunded in a few exceptional cases and only via the SBB Contact Center in Brig.

 

Please write an e-mail to ticketshop@sbb.ch.

 

Greetings,
SarahI